Pantene Beautiful Lengths Frequently Asked Questions
As of September 21, 2012
Q: What is the address where I should send my donation?
A: You may send your ponytail to the below address:
Pantene Beautiful Lengths
20770 Westwood Drive
Strongsville, OH 44149
Q: Can I donate my hair if it is layered?
A: All donated hair must be at least 8 inches long. If your shorter layers are less than 8 inches, then we suggest that your shorter layers be pinned up so you can cut and donate your longest layer only.
Q: Do you only support breast cancer?
A: Pantene Beautiful Lengths supports all types of cancer. Any woman that has lost her hair due to cancer treatments is eligible to receive a wig from the American Cancer Society.
Q: Am I able to send in my hair from overseas?
A: Yes, we accept international donations as Pantene Beautiful Lengths currently only exists in North America.
Q: When can I expect to receive a Thank You letter?
A: Once hair is received and processed you will be keyed for a Thank You letter. Because the process is so extensive, this may take several months.
Q: Can I donate my hair if it’s been colored?
A: Hair may be colored with vegetable dyes, rinses and semi-permanent dyes. It cannot be bleached, permanently colored or chemically treated (if unsure, ask your stylist).
Q: How many inches does the ponytail need to be?
A: Donated hair must be a minimum of 8 inches long (measured from just above the elastic band of the ponytail to the ends).
Q: Can I straighten my hair before cutting it?
A: Wavy or curly hair may be straightened before measuring.
Q: How should I send in the ponytail?
A: Hair should be freshly washed and completely dry, without any styling products. Hair must also be donated in a binded ponytail.
Q: Do you have a list of salons that participate in the Beautiful Lengths program?
A: No, we don’t currently have a list of salons. Most donors go to their regular stylist with our list of instructions for how to make the cut and mail the donated ponytail themselves.
Q: Do you donate wigs to children?
A: There are separate organizations that work with children needing wigs, so this Pantene program was designed to help women battling cancer. Unfortunately, our wigs are created for adult head sizes and not suitable for children’s small heads. Older teenagers are welcome to contact the American Cancer Society to inquire about local availability of wigs.
Q: Why is the Pantene Beautiful Lengths ribbon pink?
A: The Pantene Beautiful Lengths program was created to support all women living with cancer and all cancer research, including but not exclusive to breast cancer. The ribbon logo created for the program incorporates both lavender which is a symbol to represent general cancer awareness, and pink to represent the Pantene Beautiful Lengths product collection.